Consumer affairs body ranks India's most 'consumer-unfriendly' brands

19 August 2008

Vodafone, Tata Sky, Sify Broadband & Online Shopping, Club Mahindra Holidays and Indigo Airlines have been ranked among the  most consumer unfriendly companies in the country, based on the number of unresolved complaints against their products or services.

The list of the offending brands has been compiled by Consumer Online Resource & Empowerment (CORE), launched by the Consumer Coordination Council with the support of the centre's department of consumer affairs to help consumers resolve their complaints relating to defective goods and products and deficiencies in service.

The other organisations listed with unresolved complaints are Air Deccan, Sahara City Homes, Omaxe Developers, Vian Infrastructure, Discount Premium Club and Sterling Resorts.

According to an agency report citing CORE's centre manager only Air Deccan had replied to five of the complaints lodged against it by consumers, while Club Mahindra said it would respond.

Based on the number of unresolved complaints against the organisation, Vodafone topped the list with 210 complaints that went unresponded against it, followed by Tata Sky with 45.

The procedure followed by the CORE, is to forward the complaints of aggrieved consumers to the concerned organisation, with a request to respond to the complaint, within 15 days.While most of the organisations respond within this period, some of them take longer.