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Chennai:
For journalists, bashing or taking a dig at government/public
sector units (PSU) is a favourite past time. Because they
do not generally retaliate like the private sector companies
like refusing to give advertisements or filing
court cases.
But
now the private sector companies have started defaming
the public sector in a brazen manner. How else would you
describe the press release issued by Bharti Telenet, the
basic telephony service provider in Chennai and Bangalore,
announcing the introduction of interactive voice response
service (IVRS)/railway enquiry service based on speech
recognition technology?
Explaining
how the enquiry service works, the company''s press release
had an imaginary dialogue flow. After the initial pleasantries
the dialogue answers an enquiry about Pandian Express
as: "The train 6718, Madurai Chennai Pandiyan Express
is scheduled to arrive Chennai Egmore at 6 am, has left
Tambaram at 05.40 am with a delay of 20 minutes, and is
expected to arrive at 6.20 am."
The
crux of the message is that the train is running late
by 20 minutes. Trains running late in India are not new.
It is equally true that many trains do run on time or
reach their destination earlier than their scheduled time.
The
question is, is it ethical for Bharti Telenet to send
out a release that projects a negative image about another
commercial organisation while highlighting its own service?
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