Concerto offers EnsemblePro

Our Convergence Bureau
31 July 2003

Mumbai: Concerto Software Inc (www.concerto.com), the market leader in customer interaction management (CIM) solutions with a dominant market share in India, has announced its plans to launch multilingual version of its most popular product, EnsemblePro.

Says Concerto Software president and CEO James D Foy: "This step is in line with our vision to become a global player in the true sense and reach out to non-English speaking countries with our widely accepted solutions."

Concerto has started with Mexico, where the Spanish version of its EnsemblePro product has been purchased recently by Afore Alianz Dresdner, a Mexican pension fund administrator with a million customers across the country. The product is also being marketed in traditional and simplified Chinese, Japanese, French, German and Korean.

"To do business in countries like Mexico, China, Korea and Japan, it is a fundamental requirement that the product provides a user interface that''s native," says Foy.

The EnsemblePro technology is a contact centre framework, built to provide automated call distribution, outbound dialling, workflow distribution, email management, interactive voice response, voice mail, Web collaboration and real-time customer history and preferences. Customers include Discover Financial Services, Fleet Credit Card Services, General Electric, Volkswagen Credit, Wells Fargo, Pitney Bowes and Air Jamaica Vacations.

Concerto Software provides contact centre solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,100 companies worldwide — including banks, service bureaus, telecommunications firms, utilities and retailers — use Concerto solutions to deliver superior customer service, and to successfully acquire, retain and grow valuable customer relationships.