DaimlerChrysler, which has completed the ISO 9001: 2000 dealer certification
for its entire Mercedes-Benz dealer network in India, has become the first
automotive manufacturer in India to have successfully completed this certification
for its entire dealer network.
its 15 authorised showrooms and 18 authorised workshops have been successfully
awarded the ISO 9001:2000 within 15 months from December 2003 to February
Mercedes-Benz dealer network in India is the first within the DaimlerChrysler
Group in Asia to have been awarded the ISO 9001:2000 dealer certification
and the fifth market in the world within the DaimlerChrysler Group to have
achieved this credential.
Huber, CEO and managing director, DaimlerChrysler India, said, "Our
business philosophy clearly says that we have to meet and exceed customers''
expectations in our products and services. This certification will go a
long way in fulfilling this objective by focusing on international dealer
standards and customer oriented processes."
producing unique, sophisticated and technologically cutting-edge cars, to
ensuring a smooth interface with the customer through high-quality customer
focused processes, we will continue to ensure the highest degree of customer
delight," Huber aded.
the company''s emphasis on quality standards, Suhas Kadlaskar, member of
the board of management and director of corporate affairs and finance, says,
"All system suppliers of DaimlerChrysler India have received either
the ISO 9000 or TS 16949 certificate and with the successful completion
of the ISO 9001: 2000 certification at the dealers'' end, this is yet another
important step towards ''total quality management."
India has been conferred the prestigious quality award for the ''Best Mercedes
Benz production plant'' outside Germany and within the DaimlerChrysler Group
four times since operations commenced in India in 1994. The company has
upgraded its Quality Systems from ISO 9000, VDA6.1 to the latest TS 6949/
2002 and has been certified ISO 14001 in 2001 for implementing the Environmental
Management System and putting in place
environment protection systems, procedures and practices. The company has
integrated all these under its Integrated Management System (IMS).