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The
recent price cuts by fast-moving consumer goods giants,
Hindustan Levers Ltd (HLL) and Procter and Gamble (P&G)
proves, once again, that the Indian market still, by and
large, supports volumes, not value propositions. No matter
how hard one may try and brand a product price sensitivity
overrules brand preference - if its not priced right,
it''s just not going to generate sufficient volumes.
Realisation
has come to P&G - though a bit late and now it wants
to become more ''affordable''. By slashing prices from nearly
25 to 50 per cent on its two detergent brands, Tide and
Ariel, P&G has not only restructured the balance of
brand power in India, but has also hurt HLL - and itself
- where it hurts the most
its bottom line.
As
the two traditional rivals in the global FMCG market carry
out their slugfest in India, their share values have tumbled;
P&G which launched the price war has seen a 14 per
cent decline in its share price, the HLL stock fell 19
per cent on the same day. The share of an uninvolved Nirma,
too, was dragged down by eight per cent.
P&G''s
move from a premium niche to a mass base, is indeed a
proactive marketing effort. But, as industry watchers
point out, HLL''s reaction in slashing its prices is merely
an attempt to protect its turf. If so, is ''marketing''
really about how low you can price your product?
Concepts
like ''market research'', ''value'', ''branding'' and ''loyalty''
seem to have been dumped with HLL''s counter offensive
of a price cut of its own. The rationale, in HLL''s words,
is to face competition without blinking.
Till
recently, the price war was restricted to HLL and P&G.
Now, to square off the probability that customer loyalties
would shift with price cuts, even smaller players have
entered the fray. Henkel Spic has cut the prices on its
detergent brand Henko Stainchampion by 15 per cent to
Rs.75 per kg.
With
revenues already hard to generate and margins under tight
pressure, this decision is going to prove expensive for
HLL. Analysts estimate that the price cuts will cost HLL
between Rs120 and 150 crore.
As
a market leader in almost all the major product lines
that it operates in, HLL did what it had to do. But then,
as a market leader with a 40 per cent share of the detergents
market, as opposed to P&G''s 10 per cent, isn''t the
onus of growing the market on the market leader?
The
sachet was an innovative stroke of marketing genius that
reduced product differentiation and changed the dynamics
of the detergents market. Today, sachet sales constitute
about 15-20 per cent of the detergents market. But innovation
seems to have deserted the soaps and detergents industry
ever since.
With
penetration at it''s highest and the market saturated,
the Rs4,000-crore detergents market has been stagnating
for almost five years. Compounding this problem are the
smaller players like Ghari detergents, who offer products
of similar quality, at almost half the price.
On
the face of it, the price cuts seem logical. Lower prices
should get new users into the market and propel others
to upgrade from the not-so-premium brands to Tide, Ariel
or Surf Excel. P&G saw the volumes of its sachet sales
almost tripling when it halved the prices on the 20-gram
packs of Tide and Ariel, to Re 1 and Rs 1.50 respectively,
in September 2003.
But
will price cuts on larger packs prove equally successful?
And if not, then will there be another round of price
cuts? HLL, at least, has definitely ruled that out, saying
there was "no room for more price cuts on Surf Excel".
A
further round of price cuts indeed seems unlikely for
both manufacturers since raw material costs have been
rising. The Consumer Guidance Society of India has already
initiated a probe, to find out if there has been any degradation
in the quality of products to enable the current round
of price cuts.
Everybody
knows that India is a ''volumes'' market, and as marketers,
both HLL and P&G understand that pricing and distribution
are the key to success. But unless marketers come up with
something radical, cutting prices will only get them thus
far and no further. A sustained growth will be hard to
come by, and players will just have to make do with a
shrinking pie.
What
is needed now from the rivals is something like a ''sachet'',
a conceptual breakthrough, to stimulate fresh growth.
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