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iDLX Technology partners pvt ltd inaugurated its first global
shared services center(SSC) in Gurgaon near Delhi. Prof. MGK Menon, co-chairperson,
national IT task force, inaugurated the center while Ms Carol M Kim , counsellor for
commercial affairs, US embassy, was the guest of honour. Gus Blanchard, chairman,
president and ceo of Deluxe corporation and Dr. Nikhil Sinha, President and CEO, iDLX,
were also present.
The SSC will provide high quality IT enabled and business
process outsourcing services. This is the country''s first and independent third party
provider of shared services to diverse customers in the international financial sector.
The SSC will have an investment of over Rs 45 crore in the next three years.
Prof. Menon said at the inaugural, "IT is a widely
acknowledged core competence for India. With the application of IT moving into a greater
number of sectors, the industry has received a tremendous boost. Within this wide
spectrum, IT enabled services show phenomenal potential. "
Mr Blanchard said that India''s technological excellence is
proven the world over and that it was only a matter of time that world class IT enabled
services are sourced out of India by leading companies of the world.
Dr Sinha outlined the primary services areas of
iDLX-business process outsourcing, software development and support, electronic payment
services and e-commerce/internet banking.
The SSC employs 125 qualified and experienced
professionals from the technical and financial sectors, which iDLX is planning to enhance
to 300 by the end of the year. The key areas of focus are accounting services, call
centers and operations services such as application capture, credit underwriting, charge
backs and customer invoicing.
Significantly, NASSCOM estimates IT
enabled services to gross about Rs.81,000 crore by 2008. Another study by Tower group of
US says that US banks spent nearly $ 7 billion on outsourcing services.
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