NCR Corporation (www.ncr.com)
was announced as the winner in the Self-Service category
of the Banker Technology Awards 2003. The awards, sponsored
by The Banker magazine, recognise "best of
breed, innovation and success in financial technology."
The goal of the awards is to highlight those vendors who
have made a real contribution to advancing shareholder
value and customer service.
won the award for its fully integrated, end-to-end intelligent
deposit solution. The solution is unique in that it offers
an image-based processing solution from the automated
teller machine (ATM) through to the back office. It provides
an instant validation to the customer of the amount deposited
(cash and cheque) and immediate proof of deposit through
the use of NCR''s patented Cheque Image on Receipt technology.
This deposit receipt provides more detailed information
than any receipt currently available at the teller window.
The solution can also enable real-time online credit of
cash and checks deposited to the customer''s account.
over 40 per cent of transactions at the teller counter
today are for deposit (the largest single transaction
group performed by tellers). Migrating transactions from
the teller counter to the self-service channel represents
a significant opportunity for cost reduction by automating
these high-volume, low-value transactions.
NCR Corporation India managing director Deepak Chandnani:
"Intelligent deposit is where the future lies for
the ATM market in India. This solution will help the ATMs
to become a truly self-service channel and leverage the
complete efficiencies of this channel. In the context
of the Indian market, the features of instant validation
and proof of deposit will play a significant role in enhancing
the consumer confidence in ATMs as a complete channel,
extending beyond the cash withdrawal functionality."
leads the market in self-service intelligent cash and
check deposit solutions. Over 70 financial institutions
worldwide are reaping the benefits of migrating costly
transactions away from the counter to the self-service
channel. As well as enabling improved customer service,
implementation of the solution has led to processing cost
reductions of up to 75 per cent. One customer has succeeded
in transferring 100 per cent of its deposit transactions
to an NCR self-service solution, saving over $15 million
in a 12-month period.
Corporation India was incorporated in July 1996, as a
100-per cent subsidiary of NCR Corporation, based in Dayton,
Ohio, USA. Headquartered in Mumbai, NCR India has service
and support centres in over 90 locations, covering about
500 cities and towns in the country. NCR India has a team
of over 600 professionals dedicated to bring global solutions
to the Indian market place and has played a significant
role in revolutionising the ATM marketplace in India.
Corporation is a leading global technology company helping
businesses build stronger relationships with their customers.
NCR''s ATMs, retail systems, Teradata data warehouses and
IT services provide Relationship Technology solutions
that maximise the value of customer interactions. NCR
employs approximately 29,600 people worldwide.