Mumbai: A survey in the US by independent research firm Forrester Research, Inc. has ranked, Infosys Technologies (NASDAQ:INFY) for the highest client satisfaction in outsourcing services. The survey report, July 2005 IT Service Provider Scorecard by Christine Ferrusi Ross with Tom Pohlmann and Olivia Ester also finds the IT major among the top three in consulting services among 11 major global IT service providers.

The report cites that while other offshore players are likely to focus more on BPO, Infosys is expected to reach further into the consulting services market.

Commenting on the findings, Nandan Nilekani, CEO, president and managing director, Infosys Technologies, Ltd. said, "At Infosys, we have a relentless focus on customer delight and every aspect of our operations centres around this mission and have successfully endeavoured to exceed client expectations by helping them become competitive in their marketplace."

In another report by Forrester, Infosys Takes A More Strategic Approach July 2005, by Stephanie Moore with John C. McCarthy and Christine Ferussi Ross, Moore recognised Infosys for taking a more strategic approach than other offshore players.

Moore states, "Infosys' strategic objective is to become a preferred global IT service and consulting firm — not just the largest offshore vendor. To avoid becoming a commodity service provider, Infosys does not bid on deals that it considers non-strategic. It is one of the few Indian vendors that do not do pure staff augmentation engagements, and it is rarely a low-cost bidder, preferring instead to differentiate itself through higher-quality skills, processes and offerings."

Explains Nilekani, "The global delivery model, as pioneered by Infosys, is a true business innovation. It has redefined value for money and demonstrated that the key to growth is scalability and differentiation. Offshoring is no longer a function of cost. At Infosys, our differentiation comes from higher quality skills, and process-centric delivery excellence, as is seen by more than 95 per cent of repeat business from our clients."