Department of Information Technology (DIT) held the first state consultation workshops on ''Citizen Centric e-Government,'' for the Delhi state government in asssociation with IT trade body NASSCOM.
The consultative meet is the first of a series of 50 workshops planned in all capitals of states and union territories and other cities in the larger states, by July 2012.
The workshop was inaugurated Delhi chief minister Sheila Dikshit, who said, ''Customised IT solutions would empower the administrative system and enable the government machinery to respond quickly, which in turn will make governance more open and transparent.''
She said that in government, implementation was the real challenge and for this purpose, systemic changes were required for better service delivery and quicker response from the government. She also said that IT-enabled customised solutions can be helpful in creating such a conducive environment.
''Apart from delivering services from citizen service centres, we also need to inform citizens about their entitlements. SMS communication needs to be widely used to inform the citizens about their entitlements under the various schemes like social benefit and health services,'' she added.
P K Tripathi, chief secretary, government of Delhi state said that the computerisation of VAT, mission convergence of the Delhi government, the e-stamping initiative, e-SLA and 3D GIS projects had facilitated e-delivery of many important citizen-centric services, while also reducing the cost involved in it.