critical quality differentiates
the masters from the pretenders in the leadership business?
In B. Muthuraman's book, the most important attribute a leader
can possess is the ability to be teacher, coach and guide, the
beacon that lights the path to wisdom.
The managing director of Tata Steel is a natural-born mentor,
and he plays his part in a manner that makes it almost invisible.
That's in keeping with a leadership style where the emphasis
is on deeds more than words, on quiet resolve and stellar achievement
rather than bombast and manufactured mythology. The virtues
are of an ancient vintage and so are some of Mr Muthuraman's
habits: he continues to write letters in long hand, he takes
time out to reflect all alone, and he loves a game as old as
the hills.
The Tata Steel chieftain has a fondness for golf that he
carries far beyond the rolling greens. Like a whole lot of
golf addicts, he believes the sport teaches you everything
you need to know about life. To sum up it in one easy lesson:
when you hit a bad shot, concentrate on the next one; the
name of the game is perseverance. "When you do not meet
your objective the first time, you need to immediately think
about how you're going to make good your losses," he
says. But golf is not the only sport Mr Muthuraman has drawn
lessons on tenacity from. "I was representing IIT, Madras,
at a university cricket match when, as luck would have it,
I got hit on my chin in the first over itself. I broke a tooth,
lost consciousness and got carted off to hospital on a stretcher.
I recovered soon enough, but my father was not about to offer
me any sympathy. He said, 'You can now go back and play; your
team is still batting.' Of course, I went back and
we won the match."
Mr Muthuraman has long since moved from pads and bats to
putts and clubs. His golf mates swear the Tata Steel boss
gets better when the terrain gets rougher. "I have a
decent handicap for someone who started just 10 years ago
and then plays only once a week," he says.
The early years of school presented a different kind of handicap
for Mr Muthuraman because he joined only after he turned five
his father was a civilian in the army and had varied
postings. He was the youngest in class, at least two years
behind the others in age. When he was in the eighth standard
he scored "an abysmal eight marks" in the subject
and had to stay out of his father's sight to escape retribution.
But this was a temporary setback in an otherwise excellent
academic career, the high point of which was topping his class
in the board examination.
At the Madras Christian College, which he joined after his
school years, Mr Muthuraman was among the students from the
vernacular medium background who traditionally fared badly
at Shakespeare. But he reversed the trend by emerging with
the highest marks in English literature at the university
examination. His love of the English language has endured,
and he remains an avid diarist and letter writer.
Mr Muthuraman's tryst with the Indian Institute of Technology
entrance examination was a more tiring than trying experience.
He arrived some 30 minutes late for the entrance test and
then had to cope with supervisors who objected to him using
his father's full name, Balasubramaniam, instead of the initial
'B' on his identity card. "If you find me ineligible,
you can disqualify me after the test," he stubbornly
reasoned with the authorities. They did not have to and the
boy who almost missed out figured among the top 150 of the
1,000 people selected into the country's premier engineering
institute that year.
As a professional, Mr Muthuraman has developed a routine
of making new year resolutions. What makes him different from
other resolution makers is that he keeps them literally
and figuratively. He carries the sheet of paper on which he
writes out his promises to himself, and he regularly reviews
these to mark the progress he has made.
The resolution to practice rather than preach is, perhaps,
the one he pays most attention to. Mr Muthuraman has proved
time and again that a can-do spirit allied to never-say-die
fortitude can make it possible to surmount even the most difficult
of challenges. Freeing Tata Steel's finest from the fear of
failure is of vital importance. "Only then can they go
straight for the biggest idea and not give up till they make
it a reality."
A telling example of Mr Muthuraman's commitment to persevering
in the face of seemingly impossible odds played out recently
when Tata Steel was struggling to set up a manufacturing unit
in Orissa. "We were up against the entire system, but
we didn't give in and finally the project came through. It
was one of our biggest achievements." This kind of dogged
determination is part of the managing director's DNA, and
he has had it for as long as he can remember.
Mr Muthuraman says the only real way to know a person's character
is to make him or her take a 'degree of difficulty' test.
"When the chips are down, mere knowledge or even ability
does not come to your rescue," he says. "It's only
by standing up for your principles and convictions that you
tide over the rough patches."
To spread this gospel of persistence, Mr Muthuraman liberally
hands out - to Tata Steel employees and to anyone else who
may be interested - a quote from Patanjali, the father of
yoga: "When you are inspired by some great purpose, some
extraordinary project, all your thoughts break their bonds
Dormant forces, faculties and talents become alive and you
discover yourself to be a greater person by far than you ever
dreamed." So perfect is the fit, these words could have
flowed from Mr Muthuraman's pen.
This article is courtsey of tata.com
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