Exlservice joins hands with Oak Hill, Financial Tech Ventures

Our Convergence Bureau
21 November 2002

Mumbai: Exlservice Inc, a business process outsourcing (BPO) service provider, says its management group has joined hands with Oak Hill Capital Partners (OHCP) and Financial Technology Ventures (FTVentures) to acquire 100-per cent ownership of Exlservice from Conseco Inc. The current management group will remain in place, and continue to hold a significant ownership interest in the company. Vikram Talwar will serve as vice-chairman of the board and chief executive officer, with Rohit Kapoor as president and chief financial officer.

“This transaction transforms our company,“ says Talwar. “We are excited to partner with two leading financial sponsors with a long-term commitment to our business and strong ties to the major financial services companies that are our target customers. Through our partnership with Oak Hill and FTVentures, we will continue to attract and retain the best people and to provide the highest quality service to our clients.“

Adds Kapoor: “We are proud to be the first investment with significant operations in India for both Oak Hill and FTVentures. With a built-out capacity of 1,500 seats per shift, significant cash reserves and strong financial sponsorship from our new investors, Exlservice is well positioned to acquire new business and grow operations.“

“Exlservice is a leading India-enabled BPO provider with distinct process-improvement capability, and an exceptional management team,“ says OHCP partner Brad Bernstein. “We are excited to partner with a leader and participate in the dramatic growth of the industry.“

Says FTVentures senior managing member James C Hale: “Exlservice has developed deep domain expertise in financial services and distinctive capabilities handling complex voice and back-office business processes. We are pleased to join in helping the company grow its business.“

Exlservice is a US incorporated company offering a wide range of BPO services from its three operating centres in India. With over 1,700 employees and 1,500 agent seats, Exl operates on a 24/7 basis to provide both transaction processing and customer contact services to companies in the US and the UK. Exl was named the No 1 BPO service provider in India by Nasscom, the software and BPO industry association, in their 2002 survey. OHCP is a $1.6-billion private equity partnership founded by Robert M Bass and his team of investment professionals. It makes significant investments through acquisitions, build-ups, recapitalisations, restructurings, strategic joint ventures and the purchase of minority stakes across a wide range of industries. OHCP is part of the Oak Hill platforms, a series of alternative asset management partnerships with more than $8 billion of capital under management.