Kodak launches initiative for medical imaging community

Mumbai:
04 September 2003

This number shall act as a one-stop solution specifically for the radiologists and medical fraternity in delivering timely diagnosis and preventative solutions for Kodak Health Imaging equipment. The toll-free number has been inaugurated specifically for Kodak''s customers for its high-tech digital and analogue radiology equipment.

As an industry-first, the toll-free service number facility delivers easy access to Kodak''s services and support group for customers across the country without incurring STD charges. This is a boon for customers of Kodak''s radiology products, particularly in non-metro towns. With the launch of this service, Kodak has again established itself as the market innovator in its products and services.

Says Dr Mohan M Nadkarni, vice-president and country business unit manager, Kodak Health Imaging: "In today''s market environment, the relationship with the customers does not end with the closure of sale and delivery. Kodak constantly seeks to find better and newer solutions for customers. The toll-free service number facility is one of the best ways to enhance customer loyalty and market share."

The new Kodak toll-free number is a powerful tool that helps manage all phases of the equipment support relationship with Kodak — from communication, call logging and call monitoring to checking the status of a service incident. With over 100 years of experience in serving the global healthcare community, Kodak Health Imaging is now completely geared to provide unparalleled and unprecedented customer service through dedicated, highly trained and focused technical specialists. These specialists are trained at various training centres of Kodak located across the world.

The backend support for the service is provided through Kodak''s internationally recognised software solutions SCAN and IMOS. The software displays the entire equipment history at a glance when its ''K'' number is fed in. In addition, Kodak is planning to further upgrade the service by equipping field personnel with handheld devices that will link them with the backend software to record their visits and reports.