Janus capital group extends application management outsourcing contract with sapient

Our Corporate Bureau
12 August 2004

New Delhi: Sapient, a leading business consulting and technology services firm, announced that it has been awarded a contract to continue providing application management services to Janus Capital Group. The deal extends Sapient''s eight-year strategic relationship with the asset management leader, for whom Sapient has delivered strategy, business and technology design and development, and program management services.

Under this new agreement,Sapient will continue providing Janus with 24x7 application support of multiple business-critical applications, offering a single point of accountability for uninterrupted system maintenance and enhancements.

In order to ensure Janus the highest level of service, Sapient helped define service level agreements for each application and aligned its consulting fees to achieving the desired performance measurements. This approach, combined with a fixed-price/fixed-time model, enables Sapient to provide clients with a greater certainty for success on their investments.

"During the past eight years, Sapient has consistently demonstrated its commitment to helping us achieve the highest value from our IT investments," said Janus Chief Technology Officer Andrea Young. "Sapient''s deep understanding of our business processes, combined with its collaborative approach and preference for delivering complex solutions using a fixed price model have made it a trusted partner."

Sapient provides Janus with a globally distributed support team that combines an India-based team with local team members who work closely alongside Janus'' business and IT owners. This model offers Janus continuous support and maintenance as well as enhancements and optimisation of multiple consumer-facing and internal applications that require technical expertise and a strong understanding of financial services business processes.

"Our engagement with Janus is representative of the type of long-term relationship that Sapient builds with its clients. Because we commit to delivering the right business results for a fixed price and tie our fees to achieving those results, our clients trust us as partners to address their most pressing business challenges," said Sapient vice president Hank Summy.