Wipro, Otis team up for web-based service management portal

Lopamudra Bhattacharya
10 February 2003

Bangalore: Wipro Technologies, the global IT services division of Wipro (www.wipro.com), has announced that it has successfully partnered with Otis Elevator Company to deploy e*Service, a web-based service management portal.

Otis, a wholly owned subsidiary of United Technologies Corporation, is the world's largest company in the manufacture, sale, installation and service of elevators, escalators and other people-moving products.

Otis' customer relationships start with the sale of such systems and extend to after-sales service. Otis constantly innovates its service capabilities to deliver superior customer satisfaction and value. Using e*Service, a system developed jointly by Otis and Wipro, Otis provides its customers with quick-and-easy access to their elevator service information, whenever they want it. e*Service is available to Otis customers around the world in multiple languages and localised formats.

Using this portal, Otis' customers can place, track and review their service requests through a single window, anywhere-and-anytime web interface. In addition to this service, the e*Service portal provides customers with performance and maintenance details of their elevators and features like electronic bill and statement presentation.

Says Otis e*Service programme manager Sarma Pullela: “We appreciate the hard work and the nice features that the Wipro team has built into the e*Service application. It is great to get positive feedback from various countries and see the pull for the application from customers.“

Says Wipro vice-president (manufacturing) Devashish Ghosh: “By providing value-added services to Otis through Wipro's comprehensive range of services, robust global delivery capabilities and world-class resources, we could help Otis meet their need for flexibility, scalability and enhanced cost and operational efficiencies. Together, this partnership is, and will, significantly enhance Otis' business competitiveness in the coming future.“