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UK
call centres alive and well
London, UK: A study commissioned by the Department
of Trade and Industry in the UK has said that call centre
"…sector is healthy, and is set to employ over
1 million people by 2007, four times more than India in
the same year."
The
findings from 'The UK Contact Centre Industry: A Study'
said the skills of the call centre workforce needed further
improvement, particularly in "soft skills" like
communication and customer service. It said that the UK
call centres should compete with offshore centres on the
basis of improving quality rather than cost.
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Sting-Free: High-Tech Shoe Insert
Philadelphia, USA: Athletes depend on the foot's
26 bones, 33 joints, and 100 muscles, tendons and ligaments
to get them through their event as winners. Since one-half
ton of force comes down on the foot every time a star
athlete runs, this impact can cause harmful shockwaves
through the legs and body. The Sting-Free shoe insert
is now available as a high-tech solution to the pain and
trauma of surface contact vibration and shock.
According to the company clinically proven in independent
tests, the Sting-Free shoe insert will absorb up to 80
per cent of the impact shock and harmful vibration that
happens to the athletes' feet and body. Sting-Free reduces
the tremendous half-ton of force that can provoke muscle
aches, joint pains, and even bone breakage putting the
team stars on the bench or sidelines. Sting-Free was developed
by two sports medicine physicians Drs. Carmen DiMario
and Thomas Falone. Sting-Free's effectiveness stems from
its proprietary three-layer composition.
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'We
Are the Future' all-star humanitarian concert
Rome, Italy: Music legend Quincy Jones has announced
that MTV: Music Television and Yahoo! will serve as the
international broadcast partners for his all-star "We
Are the Future" benefit concert scheduled for Rome,
Italy on May 16, 2004. In addition, XM Radio will broadcast
the concert live over its digital radio network. The deals
ensure that the concert will reach millions of viewers
worldwide.
Nearly two decades after producing the historic "We
Are the World" recording, Quincy Jones will gather
many of the world's best-recognized artists and personalities
for a global concert marking the launch of a worldwide
humanitarian effort to help children in war-ravaged cities.
To date, the "We Are the Future" performers
include Jay-Z, Eve, Norah Jones, Alicia Keys, Josh Groban,
Take 6, Herbie Hancock, Juanes, Angelique Kidjo, Andrea
Bocelli, and Zucchero, among many others; and presenters
include Oprah Winfrey, Chris Tucker, Pele, Angelina Jolie,
Muhammad Ali, Naomi Campbell, and Serena Williams, among
many others.
The
concert will be made available to all 42 MTV channels
globally, which collectively reach 402 million households
in 166 countries. The concert will air as either a live
4-hour broadcast on MTV Italy or as a 2-hour tape-delayed
version in various MTV markets. In addition, MTV will
provide promotional support on its various localized Web
sites around the world. Yahoo!, the most trafficked Internet
destination, will webcast the entire "We Are the
Future" concert live via its music destination, LAUNCH,
to its extensive global network of sites. Yahoo! reaches
more than 274 million unique individuals worldwide each
month.
The
event is free, but proceeds from the concert's broadcast
and related merchandise sales will benefit "We Are
the Future" programs, including the creation of child
centres in six cities worldwide. The first centre opened
April 8, 2004 in Kigali, Rwanda. Other centres will open
later this year in Addis Ababa, Ethiopia; Asmara, Eritrea;
Freetown, Sierra Leone; Kabul, Afghanistan; and Nablus
on the West Bank.
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