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Multi dimensional analytics from NICE Perform
Miami,
USA: NICE Systems has announced the launch of NICE
Perform at its annual user group meeting in Miami, USA.
NICE Perform is a new fully integrated suite of solutions
that offers innovative ways for organizations to generate
insight from interactions to drive performance. More and
more of today's business is characterized by increasing
reliance upon interactions conducted via telephony and
web-based communications. In these business environments,
a great deal of information lies hidden within the ever-growing
quantities of unstructured multimedia interactions. This
information can provide decision makers in a variety of
areas throughout the enterprise with powerful insights
into their marketplace and customer base, and direct access
to key business scenarios. Many of these capabilities
are not available with traditional transactional-based
analytics tools.
NICE is breaking technological ground with a new holistic
approach. This unique approach combines multiple data
sources in a fully integrated architecture with a centralized
data warehouse, allowing interoperability of all the data
sources to address a variety of business issues with a
high level of accuracy. The data sources include word
spotting, emotion detection, talk pattern analysis, customer
surveys, CTI, application activities, business data and
others. With a set of advanced engines, NICE Perform provides
multi-dimensional analytics of these data sources. State-of-the-art
visualization techniques enable analysts and executives
to quickly and easily identify trends, deviations and
situations requiring immediate action. All these capabilities
are implemented in an advanced application suite that
is underpinned by a new series of powerful high density
capture and archiving platforms that provide cost-effective
reliable processing of multimedia interactions in a format
optimized for multi-dimensional analytics.
Analyzing interactions across an unprecedented range of
parameters, NICE Perform brings answers to an array of
questions previously considered unanswerable over a wide
range of vertical markets. While providing critical statistical
data, it goes beyond the scope of transactional analytics
to help decision makers understand customer intent and
market dynamics, identify current and future trends early
enough for proactive management of challenges, opportunities
and changes, and enhance corporate governance throughout
the enterprise. Nice Systems is the global provider of
advanced solutions and consulting services that enable
organizations to extract the value hidden within multimedia
interactions. NICE solutions sharpen the awareness of
organizations to help them generate insight from interactions
for improved decision-making, better performance and enhanced
security.
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Toshiba
and NEC confirm 2005 launch of HD DVD hardware
Tokyo, Japan: Toshiba Corporation, NEC Corporation
and Memory-Tech Corporation have announced a three-day
"HD DVD Showcase" that will present the latest
advances in the HD DVD format to 1,000 key executives
from 150 companies in Japan's entertainment industry.
The
three companies, proponents of the High-Definition DVD
format ("HD DVD"), will host the event from
July 26 through 28, 2004 in downtown Tokyo, providing
leaders from major Japanese movie studios, animation film
creators, the broadcasting, music and publishing industries
and the retail sector, with a total venue for experiencing
the impressive advances HD DVD has achieved as it moves
toward its 2005 launch as the next-generation DVD standard.
The
Tokyo Showcase will shine a light on the very latest hardware
prototypes supporting the format, including HD DVD players
and PC ROM drives. It will include demonstrations of film
clips from major studios authored and recorded on to HD
DVD discs for technical evaluation purposes, and also
deliver an update on disc manufacturing status, all in
preparation for the volume launch of HD DVD hardware and
discs when they are commercialized in 2005. More than
60 million DVD players and recorders were produced worldwide
in 2003 alone. Digital Entertainment Group of the US reports
that 649 million DVD titles were shipped to retailers
in the first six months of 2004 in the United States,
a huge 52 percent increase over the same period a year
earlier. In the US and Japan, DVD revenues exceeded movie
theater ticket sales in 2003. HD DVD, or high-definition
DVD, is the next-generation DVD format that allows recording
of more than eight hours of high-resolution movies on
a single ROM disc (in case of 30-gigabyte (GB), double-layer
ROM disc), using a blue-laser diode and advanced video
compression technology. Today's DVD ROM discs contain
8.5GB on a singe-sided, double-layer disc.
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