EDS to shift call centres to India
Dallas: Electronic Data Systems Corp., (EDS) which manages computer systems for other companies, will close 21 call centres in the United States and Europe by the end of 2006 and shift some of the work to India to cut costs, executives said. EDS would close 17 of 42 US data centers and four of 12 in Europe that manage software applications for clients.

The company operates three centers in India. A company spokesman said any losses would be by attrition and would be part of the 15,000 to 20,000 job eliminations that chairman and chief executive Michael H. Jordan suggested last fall.

About 30,000 of the company's 120,000 employees work on software applications, 27 percent of them in India and other "offshore" locations, EDS said. That percentage will grow to about one-third.

The disclosures were made as EDS executives spoke to securities analysts yesterday in New York. The company has cut one billion dollars in spending last year and plans to do the same this year and next, reducing its costs 20 percent when it is done.
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