Off the beaten track

Ranjit Hira
21 October 2003

Intelenet marketing head Sandeep Aggarwal firmly believes that BPO in India will be the next enduring revolution and certainly not a bubble

Mumbai: Intelenet Global Services, one of the first business process outsourcing (BPO) companies to set up shop in India, is a 50:50 joint venture between Tata Consultancy Services (TCS) and HDFC. The company provides BPO solutions to companies in the US, Canada and the UK.

Intelenet's illustrious lineage enables it to deliver scaleable infrastructure and ensure business continuity aided by its rock-solid financial strength. TCS brings to Intelenet an immense and richly varied experience in executing and maintaining mission-critical global projects. TCS's technology implementation skills are unparalleled, and its know-how in domain capabilities and project management expertise is indispensable.

HDFC is an all-embracing financial portal in itself with indisputable competencies in banking, insurance, mutual funds and asset management in addition to its core strengths, mortgage and properties. It contributes to Intelenet its experience in customer management processes, back-office operations and property management. Together TCS and HDFC provide Intelenet the tools and resources essential for superlative customer service in the respective business domains.

Intelenet offers a range of IT-enabled services which include contact-centres, transaction processing, accounting services and technical support in various verticals like banking, financial, insurance, retail, media and airlines. Its dozen clients include Household Financials (USA), JP Morgan and Standard Life Health Care, UK. Its clients are spread across the US (seven) and the UK (five).