Indias leading IT
consulting company, Infosys Technologies Ltd., which has
played a central role in the implementation of the IT
and infrastructure strategy of Ikon Office Solutions,
has announced an enhancement of their successful relationship.
The expanded relationship
between the two companies, valued at several million dollars
per year, is directly tied to helping Ikon accelerate
the realisation of business benefits in the areas of customer
relationship management, sales force empowerment, supply
chain integration and human resource management.
Ikon, a $5.5 billion company,
is an industry leader in business communications technologies
and services. From over 900 locations worldwide, it provides
over 400,000 customers with total business solutions for
every office, production and outsourcing need, which include
digital copiers and printers, distributed printing, facilities
management, imaging, colour and legal outsourcing solutions.
It uses the latest technology from leading companies to
provide volume document management, centralized print
room management, imaging services, software development,
e-business solutions and training.
Ikon is transforming itself
to a highly distributed e-company, with sales and services
organizations empowered by Web-delivered tools. The company
is investing in the technologies that both
enable its employees to be more productive and facilitate
a customer-centric view of the company. Infosys has long
played a significant role in the systems initiative the
company has been introducing. It now seeks to partner
Infosys to empower its customers and e-enable them in
their dealings with the company.