IBM delivers ERP solution for improving air traffic at Delhi's international airport

Mumbai: Software technology giant, IBM Global Business Services, has delivered a tailor-made solution designed to manage the ever-increasing air traffic at New Delhi's Indira Gandhi International Airport (IGIA) to its operator, the Delhi International Airport (P) Ltd (DIAL).

According to DIAL officials, the airport needed a system that integrated all its back-end systems and put it in a better position to cater to end-user requirements for the present and the future.

IBM is also slated to implement an enterprise resource planning (ERP) system at IGIA that would integrate all data and processes of the organisation into a unified system. The ERP implementation at DIAL will take place over a two-year period and is part of the airport's overall modernisation efforts intended to handle the growth in aircraft and passenger traffic.

The solution would cover the airport's accounting, aviation/non-aviation related billing, customer relationship management, maintenance, real estate and related data warehouse functions.

IBM has also been contracted for a three-year application management services arrangement to provide end-user help desk and support.

The IGI airport is one of the largest airports in India, catering to over twenty million passengers per annum. The ongoing modernisation activity at the airport, which includes the construction of a brand new terminal building, will allow it to handle 37 million passengers, making it one of the largest airports in the region by 2010.