Government plans three-tier consumer redressal mechanism
17 Aug 2011
The government is in the process of strengthening the consumer protection mechanism through changes in the Act as also an e-governance project called `Confonet' that will create a three-tier information system at consumer fora, which will help to dispose of cases quickly.
The e-governance project will cover all the 35 state commissions and 593 district fora, minister of consumer affairs, food and public grievances K V Thomas said, adding that the government was considering further amendments to the Consumer Protection Act in order to make it more vibrant and effective.
The minister was inaugurating the newly constructed building of the Consumer Dispute Redressal Commission in New Delhi today.
He said that a dynamic society requires constant updating of existing laws to meet the welfare and development needs of the people.
Stressing on speedy disposal of cases at consumer dispute redressal fora, Thomas said the government is implementing e-governance project called "Confonet" to built a three-tier information system at consumer fora, which will help to dispose of cases quickly.
All the 35 state commissions and 593 district fora have been covered under the IT project.