HotSpot introduces insurance scheme for mobile handsets
06 Feb 2009
Mumbai: Multi-brand telecom retail chain HotSpot has introduced a unique, all-inclusive warranty for mobile handsets. Applicable when purchased with new handsets, the warranty scheme, Mobi SafeGuard covers repair of all kinds of handset faults including liquid and physical damage for a two-year period.
Says Sanjeev Mahajan, CEO, HotSpot Retail Ltd, ''Indian consumers have the purchasing power and inclination to own good handsets but also look for reassurance of its service in the long-run. Mobi SafeGuard redefines the traditional covenants of mobile phone warranty by covering the handset device for liquid and physical damage, a service that is not covered even under the manufacturer's warranty.
"Mobi SafeGuard also provides a two-year extended warranty that adds to the average life of the phone, and moreover if the handset is not repairable, we will provide a refund equivalent to 50 per cent of the existing market value of the particular mobile handset model. Our wide range of mobile handsets, accessories and airtime options along with our service network, aims to meet the needs of today's consumer.''
In addition, Mobi SafeGuard also helps the retailer increase margins while selling new mobile handsets, and is available in various denominations as per the cost of the mobile handset model. The product is available at most multi-brand outlets and can initially be purchased with GSM handsets of Nokia, Samsung, Motorola, Sony Ericsson
The warranty charges based on the handset prices are:
| Cost of the handset | Cost of Mobi SafeGuard |
| Upto Rs. 5,000: | Rs300 |
| Rs5001 to Rs10,000: | Rs600 |
| Rs10,001 to Rs15,000: | Rs1,200 |
| Above Rs15,001: | Rs1,500 |
Spice Televentures is part of the B K Modi-led Spice Group, with interests in telecom, technology, entertainment and financial services verticals. It is the new holding company and promoting company which manages and operates the interests of Spice in the domain of mobile devices (Spice Mobiles), mobile value-added services (Cellebrum), application development (Mobisoc), retailing of mobile and technology products (HotSpot), BPO and back office services (Bharat BPO).
HotSpot Retail, is a retailer of mobile phones, accessories and services was voted the best in Customer Service by Mint-Pitch and voted the Best Large Format Retailer in North India by Voice & Data