India is a strategic growth market for TelStrat
25 Jan 2010
Texas-headquarterd developer and manufacturer of globally distributed voice and data carrier and enterprise solutions TelStrat International has been providing contact centre solutions and business call recording products to wide variety of industries from small companies to large call centres worldwide.
Its product suite includes voice recording, screen capture; agent performance evaluation, tracking, and coaching; call scripting and automation; workforce management with forecasting and scheduling; and phoneme-based speech analytics.
The company is expanding rapidly into Asia-Pacific including India in recent years and Arun Krishnankutty, director, Asia Pacific, TelStrat, holds direct responsibilities for the region. In an exclusive interview to domain-b's Sanjeev Verma, he speaks about TelStrat's future plan for India and the region.
Arun Krishnankutty, director, Asia Pacific, TelStrat
What is TelStrat and what is its global presence?
TelStrat was founded in 1993 as a provider of OEM products for Nortel, Cisco, and other major telecom equipment companies.
We released our first TelStrat-branded call recording solution, iDVR, in 2001. Since then, we have continued to evolve and advance the product in subsequent years ? adding new features and platform compatibilities, including Avaya, Cisco, and Nortel.
In 2005 we added Screen Capture and Agent Scoring, while re-branding the product line as CallParrot. In 2008, we introduced 'Engage Contact Center Suite' to better capture the breadth of capabilities to have a new market focus. The original CallParrot products became Engage Record, Engage Capture, and Engage Score.