Intelenet launches delivery centre in Lucknow for BSNL
11 Nov 2011
Business Process Outsourcing (BPO) firm Intelenet Global Services has launched a delivery centre in Lucknow to provide customer support services to state-run telecom service provider BharatSanchar Nigam Ltd (BSNL).
The delivery centre, located at LDA colony, has a seating capacity of 261 seats and will service BSNL's pre- and post-paid and 3G subscribers, Intelenet said in a statement.
With an initial headcount of 385 full time employees (FTEs), the centre will offer multilingual support in English, Hindi and other local regional languages.
Intelenet will provide inbound and outbound customer support services for BSNL's operations in the telecom circle for Eastern Uttar Pradesh.
The domestic business of Intelenet currently has a headcount of over 27,000 employees, and 31 delivery centres, across 17 cities.
''With a superior set of capabilities and domain expertise, the move further strengthens our position as the largest BPO business in the Indian domestic market that helps us offer a broad range of high quality services to drive better outcomes for our clients,'' Bhupender Singh, Chief Executive Officer, domestic operations, Intelenet Global Services, said.
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