TalkTalk, EE the most-complained telecom firms in the UK

TalkTalk and EE have drawn the most complaints among UK telecom firms, though the number of people with problems reduced in the first quarter of this year, Telecom regulator Ofcom said in a new report.

Ofcom's report pointed out that Orange, part of EE, had drawn the largest proportion of complaints for its broadband service. In the first three months of this year, according to the report the numbers stood at 0.57 per 1,000 customers.

According to the regulator, its complaints were mainly driven by customers who had difficulty changing providers and other service issues.

Talk Talk drew the highest proportion among landline complaints from customers with 0.39 customers in the first three months of 2013.

Service faults and the way complaints were handled were the reasons behind customer dis-satisfaction with the majority of complaints.

According to Ofcom, the total number of complaints about telecoms services was down slightly thanks to a reduction in pay-monthly mobile complaints.

But the volume of complaints about landline telephone, broadband and pay-TV services,  remained unchanged.

According to Claudio Pollack, director of Ofcom's consumer group, it was important that providers continued to work to improve their performance.

He added, Ofcom was committed to providing consumers with valuable information to help them choose a provider that best suited their needs. He added, consumer complaints also helped Ofcom to identify where to target any necessary enforcement action and ensure that providers complied with rules.

Meanwhile, O2 continued to be the least complained about operator in the UK. According to a spokesman, it was the 10th consecutive quarter the company had been at the number 1 position for the least number of customer complaints. The spokesman added the company's plan was to continue delivering the best experience for its customers.

The total number of complaints, though was down during the quarter due to an improvement in pay-monthly service. Pollack, added, it was important that providers continued to work to improve their performance.

Ofcom was currently conducting investigations into mid-contract price rises, which could let consumers walk away from postpay deals if operators chose to increase tariffs.