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Latest Thinking
Robert J Thomas, Al Jacobson
With market forces, politics, and technology in flux, financial services CEOs must prepare their organisations for many possible futures. Resourceful CEOs are prospering in this challenging environment by designing a new organisational form that’s fast, flexible, and far more responsive than the conventional bank or insurance company.

Top 50 Business Intellectuals
Thomas H Davenport, Laurence Prusak, Jim Wilson
Who are the best-known, highest-profile business intellectuals? As part of the research for a forthcoming book from Harvard Business School Press (What’s The Big Idea?, Spring 2003), the authors have compiled a ranking of the top 50 living business gurus, most of whom are business school academics, consultants, journalists or business executives. Topping the list is Michael Porter, who has been called the world’s most influential business school academic.

Making Markets: How Firms Can Design and Profit from Online Auctions and Exchanges
Ajit Kambil, Eric van Heck
In Making Markets, the authors unveil the results of their ten-year study of nearly 100 markets — and argue that by decade's end, online auctions and exchanges will be an essential part of business. They explain why so many markets failed and show how to design and effectively use markets — in the supply chain, to connect with customers, to manage risks, and within global firms — to increase efficiency and find the best information.

Geeks and Geezers: How Era, Values, and Defining Moments Shape Leaders
Warren G Bennis, Robert J Thomas
Today’s young leaders grew up in the glow of television and computers; the leaders of their grandparents’ generation in the shadow of the Depression and World War II. In a groundbreaking study of these two disparate groups — affectionately labelled "geeks" and “geezers” — Bennis and Thomas set out to find out how era and values shape those who lead. What they discovered was something far more profound: the powerful process through which leaders of any era emerge. Geeks and Geezers is a book that will forever change how we view not just leadership — but the very way we learn and ultimately live our lives. It presents for the first time a compelling new model that predicts who is likely to become — and remain — a leader, and why.

Target The Almost Rich
Brian A Johnson, Paul F Nunes
Marketers have masterfully targeted the middle class and the very rich, but a breed of consumer is flying under their radar — those who aren’t truly wealthy but still rank in the top 20 per cent of earners. Three tactics can help companies reach the “almost rich.”

Just-in-Time Delivery Comes to Knowledge Management
Thomas H Davenport, John Glaser
No matter what the field, many people simply can't keep up with all they need to know. In the early years of knowledge management, companies established knowledge networks and communities of practice, built knowledge repositories, and attempted to motivate people to share knowledge. But each of these activities involved a great deal of additional labour for knowledge workers. A better approach is to bake specialised knowledge into the jobs of highly skilled workers.

It’s All in the Mind(set)
Jane C Linder, Susan Cantrell
Is it possible to make sweeping changes in your company without changing your organisational structure? Absolutely.

Enterprise Solutions: Get With the Program
Thomas H Davenport, Susan Cantrell, Jeanne G Harris
According to new research, companies capture the most value from their enterprise solutions by adopting ongoing programs that continually integrate, optimise and extend their systems.

Leading With An Invisible Hand
Ajit Kambil
Adam Smith's ideas about the competitive marketplace can work inside companies as well. Internal electronic markets can convert the widely dispersed knowledge, preferences and beliefs of people within an organization into decisions that can improve resource allocation, predictive abilities - and the bottom line.

Toward a Customer Meritocracy
Robert E Wollan, Paul F Nunes
Most companies need to rethink their basic assumptions about how sales and service programmes are designed, funded and managed. And as they transform customer care, their mantra must be: All customers are not created equal.

E-Sourcing: Procurement’s Leading Edge
Donavon Favre, Jeffrey Brooks
E-sourcing opportunities provide competitive advantage by significantly influencing the price and quality of purchased materials and services, as well as improving supply chain responsiveness.