Acer appoints national service partner

Acer India has announced the appointment of Sysnet Global Technologies (P) Ltd, an independent service company, as its national service partner.

Sysnet is a service organisation based in New Delhi and has more than 200 employees, 150 of whom are highly trained and skilled engineers. It also has a wide service network spanning  35 locations. "With this partnership with Sysnet, we are now equipped to provide effective and efficient service across the length and breadth of the country," said Arun Sinha, Managing Director, Acer India Pvt Ltd.

"Sysnet has strong capabilities in a portfolio of services including after sales service, facility management and system integration services," said RVS Minhas, CEO of Sysnet. "The call dispatch and call management system developed by us, known as Systems Management and Response Tracking (SMART), will help in ensuring a very closed control mechanism in each and every customer transaction, which is a mandatory requirement of Acer," added Mr Minhas.

As independent support partner, Sysnet will dedicate itself solely to offering service and support to Acer's customers. Since all the sales partners cannot be made service partners, the service to these partners will also be provided by Sysnet who in turn will not compete with Acer's sales partners. "Our partnership with Sysnet will enhance spread and quality of support and avoid any channel conflict," said Sudipto Ghosh, General Manager(Support), Acer India.

Acer India had expanded its distribution network, appointing distributors and systems integrators across the country once it was incorporated in India. The appointment of Sysnet as Acer's national service partner is one of the many initiatives that Acer plans as part of its service agenda, paving the way to establishing a customer-centric model..