Bharti awards IBM 10-year IT solutions contract for Africa operations
12 Jul 2011
Technology giant IBM has been awarded awarded a 10-year contract by telecom major Bharti Airtel under which it will provide IT solutions to its employees across 16 African countries.
The new agreement would see IBM provide end-user services to Airtel employees across Africa in French and English.
In a statement Bharti Airtel said, IBM would provide a standard operating environment, 'help desk' and 'desk side' support to enhance employee efficiency and convenience.
The value of the deal has however not been revealed.
The deal would help consolidate Airtel's helpdesks to yield greater cost savings and efficiencies with the streamlining of the processes for addressing IT operational issues
IBM is already managing the telco's IT operations across India, Sri Lanka, Bangladesh and 16 African countries.
The agreement would also include an enhanced information enterprise security solution that will serve to strengthen Bharti airtel's commitment to the privacy of customer data.