CRM Excellence award for Concerto’s flagship software
By Our Corporate Bureau | 08 May 2004
Mumbai:
Concerto Software, a provider of contact centre solutions
and market leader in the outbound call business in the
Indian contact centre industry, has announced that its
flagship product, EnsemblePro, has been named a recipient
of a 2004 CRM excellence award by Technology Marketing
Corporation’s (TMC) Customer Inter@ction Solutions
magazine, a premier publication in the CRM, call centre
and teleservices industries since 1982.
This award comes close on the heels of Frost & Sullivan''s ‘company of the year’ Award for the second year in a row. EnsemblePro is a unified, multi-channel customer interaction management (CIM) solution that brings a powerful superset of the best functionality from among all of Concerto Software products.
Designed from the ground up to incorporate the broad multimedia functionality required by today’s contact centres — including ACD, predictive dialling, IVR, email, web chat and collaboration, universal queuing, recording and reporting — EnsemblePro also offers the ability to connect with and add value to existing contact center point solutions. Available in English and seven additional languages (Traditional Chinese, Simplified Chinese, Japanese, French, German, Korean and Spanish), EnsemblePro makes it easier for companies in non-English speaking countries to operate more efficiently and deliver enhanced customer service.
“Concerto Software prides itself on being a trusted, reliable technology partner to our customers across the world. Earning this honour from TMC is gratifying and it supports our mission of becoming the leading provider of contact centre solutions in the global marketplace,” says Ralph Breslauer, executive vice president of sales and marketing at Concerto Software
According to Nadji Tehrani, founder and chairman of TMC, publishers of Customer Inter@ction Solutions, “ Concerto Software has demonstrated to the editors that its products and services have substantially improved the processes of its clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers.”