Gopalakrishnan is N America director of ICICI OneSource
By Our Convergence Bureau | 28 Oct 2003
Bangalore:
ICICI OneSource, one of India''s largest third-party
business process outsourcing (BPO) units, has appointed
Raja Gopalakrishnan, 35, as regional director, North
America.
The company offers contact centre, transaction processing and other IT-enabled services to companies in the US, the UK and Canada. Gopalakrishnan will focus on managing and building on the company''s portfolio of clients in a number of industry verticals, including financial services, healthcare and telecom.
Formerly vice-president, Insurance and Retail Banking, Gopalakrishnan directed the company''s business development initiatives in these sectors and managed the migration of client processes to ICICI OneSource''s operational facilities in India.
Gopalakrishnan joined ICICI OneSource in 2002 from BPO services provider EXL Service, Inc, a subsidiary of Conseco. Previously he held management positions at Bank of America and global banking group ABN Amro in India. He holds a master''s degree in management from the Faculty of Management Studies, New Delhi.