Intelenet launches delivery centre in Lucknow for BSNL
28 Nov 2011
Business Process Outsourcing (BPO) firm Intelenet Global Services has launched a delivery centre in Lucknow for Bharat Sanchar Nigam Ltd (BSNL), aimed at offering a range of services for the state-owned operator in Patna.
The Indian BPO firm is part of the Serco Group, a leading FTSE 100 international service company.
The new facility in Patna will be situated at the BSNL exchange in Patna, and will service the public sector unit's base of pre-paid, post-paid and 3G cellular customers across Bihar and Jharkhand telecom circles.
The centre will provide multi-lingual services in English, Hindi and other local regional languages to deliver customer support services including product inquiries, customer complaints, requests for provisioning new services, and outbound calls.
''Intelenet recognises Patna as an emerging business destination. The capacity built in Patna is based entirely on client requirements and also blends with our business strategy of providing multi-location delivery capability to our clients," Intelenet Global Services Chief Executive Officer Bhupender Singh said.
''Intelenet is a strong player with valued experience and expertise in the telecom sector. With the recent launch of a centre in Lucknow and now in Patna, it has reinforced its reliability and the acumen to scale on an ongoing basis for its clients. We are delighted that this affiliation will help us provide better customer support and achieve the desired business outcomes," R.K. Agarwal, Director (Consumer Mobility) BSNL said.
The domestic business of Intelenet currently comprises a headcount of over 27,000 employees, and 32 delivery centers, across 18 cities.
On 11 November 2011, Intelenet had launched a delivery centre in Lucknow to provide customer support services to BSNL. The delivery centre, located at LDA colony, has a seating capacity of 261 seats and will service BSNL's pre- and post-paid and 3G subscribers, Intelenet said in a statement.