Lenovo strengthens its service network in India
19 Oct 2007
Mumbai: Lenovo has announced the opening of exclusive service centres across India, as part of its strategy to strengthen customer support and offer consistent and high-quality service.
The first three Lenovo Service Centres are now operational in Bangalore, Delhi and Mumbai, and the company is now planning to expand its network to 13 more Indian cities by December 2007.
The exclusive service centres are Lenovo''s first in India, and globally, after China.
The service centres will provide post-sales product support for Lenovo''s consumer range of computers, the Lenovo 3000 Q and H Series desktops and Lenovo 3000 Y Series notebooks (laptops).
Among other benefits, customers will get a much better turnaround time for post-sale support requirements, with high standards in quality of service, reliable processes and a uniform user experience at the Lenovo Service Centres.
Lenovo also plans to introduce Lenovo Xpress Service, a mobile facility to pick up products from resellers and provide them with replacements quickly, most likely to be introduced in eight cities across India by December 2007.
Speaking at the launch, Sudhir Puthran, director for service and support at Lenovo India said, "The launch of our exclusive Lenovo Service Centres is another significant step towards understanding our consumers better and providing them with a consistent experience of high-quality service and support."
Lenovo''s service centres will be owned by its business partners, and supported by Lenovo''s Services Protection. Lenovo currently offers service and support in 94 cities for its consumer PC range in India through its franchisee service model.
To
stock up for its service network''s demands for spares, Lenovo has set up three
consumer spares warehouses at Delhi, Mumbai and Kolkata. It already has one such
warehouse at Bangalore. The regional presence across India has been implemented
to address the demand for spares without any significant impact on turnaround
times in fulfilling service calls.