Touchtel gets 5 lakh customers
By Our Corporate Bureau | 15 Oct 2003
Chennai:
Touchtel, India''s first and largest private fixed-line
telecom service provider from Bharti, has crossed the
5 lakh-customer milestone. Touchtel''s customer base increased
from 4 lakh in June 2003 to over 5 lakh in early October
2003.
What makes this achievement unique is the fact that it has been achieved within one-and-a-half year of the launch of its services in the four new circles of Delhi, Tamil Nadu, Karnataka and Haryana.
Out of the 5 lakh phones, Touchtel has installed over 4.4 lakh phones in offices and homes; these provide telecom connectivity to close to 2 million users. In addition, the company has also put in place an extensive network of 60,000 public call offices (PCO), which in turn provide telecom services to another 38 million users. Overall, Touchtel is servicing 40 million users.
Striving for perfection, Touchtel has taken forward the Six Sigma Quality programme, which is running in all its circles. Six Sigma is an advanced quality approach, which drives towards a benchmark performance of ensuring quality compliance of 99.99967 per cent. Touchtel is an offering from Bharti Infotel, a subsidiary of Bharti Televentures.