Wipro signs multi-year support services deal with British American Tobacco

Bangalore: Azim Premji-led Wipro Technologies today said that it had entered into a multi-year outsourcing engagement with British American Tobacco to provide application support services for the UK firm's global business operations.

"Under the agreement, both companies will partner to leverage Wipro's global scale and transformational capabilities to achieve step change results in productivity, IT costs and service quality," Wipro said in a statement.

The agreement will provide an enterprise-wide global application support delivery model and capability, reduce the total cost of ownership and allow more opportunities for value added services to business users of British American Tobacco.

Wipro will be delivering this global programme across over 130 countries in which British American Tobacco operates.

"These changes will help us improve the application support service quality, facilitate better integration, enable enhanced knowledge sharing and, ultimately, help us become more competitive," added Ben Fourie, head of global IT services at British American Tobacco.

Bhanu Murthy B M, Sr. vice president, retail, CPG, transportation and government, Wipro Technologies said, "Wipro will bring in standardised processes, methodologies and governance to set British American Tobacco on a strategic cost optimisation path while ensuring a high level of service to the business and will participate in bringing in clear business benefits."