Airtel digital TV leads customer satisfaction survey by MaRS
26 Aug 2010
Airtel digital TV, the DTH service from Bharti Airtel, has been voted the favourite DTH service by customers in key metros in a nationwide customer satisfaction survey by MaRS.
The survey conducted across eight cities saw Airtel score on four of the eight parameters including availability of other payment options, innovative services, uninterrupted services and complaint redressal.
The survey also showed that Airtel had gained ground in Hyderabad, Chennai as well as Delhi. The DTH service operator has been leading monthly customer additions and has 3.5 million customers as of now.
Overall, Airtel digital TV ranked second in the nationwide ranking.
The HT-MaRS survey had interviewed 2,011 respondents across Delhi, Lucknow, Kolkata, Mumbai, Ahmedabad, Chennai, Bangalore and Hyderabad.