Airtel Nigeria ranked best by Nigerian regulator
12 May 2012
The Nigerian Communications Commission (NCC) has ranked Airtel Nigeria as the provider of best quality of mobile telephony services.
According to the Commission's Audit Report for March and April, 2012, Airtel Nigeria recorded impressive performances when compared with the commission's target on four crucial parameters namely 'call set-up success rate' (CSSR), 'call completion rate' (CCR), 'drop call rate' (DCR) and 'traffic channel congestion' (TCH).
The tests showed that of the four major GSM operators in the country, Airtel recorded the best performances in 'call completion rate' (CCR) and 'traffic channel congestion' (TCH) in the period and high ratings on CSSR, an indicator that measures the ease in which calls are established or setup just as it rated the company high on DCR, a metric that captures an operator's ability to retain call conversation when it has been established or set up.
''We began the journey of building a network with the best quality of service about 18 months ago. I am glad today that our efforts have started yielding positive results'', said Rajan Swaroop, chief executive officer and managing director of Airtel Nigeria
''This is just the beginning; we will not relent in actualising our vision of being the most loved brand in the daily lives of Nigerians. We will continue to delight telecoms consumers with a robust network and innovative products and services," he added.
This year, Airtel has embarked on several improvement initiatives including coverage expansion, capacity and quality enhancement.
Airtel Nigerian recently launched the largest 3.75G network in Nigeria with coverage in 36 states and the Federal Capital Territory (FCT), Abuja.
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