Google's car insurance comparison site rattles rivals
13 Sep 2012
Following on from credit cards and bank accounts, Google has launched a price comparison service for car insurance in the UK, prominently promoted in its search engine results pages when a relevant online search is made.
The launch in all likelihood be viewed by many players in the sector as Google's most aggressive move to date, as it continues its foray into the financial services arena.
Whilst Google's latest endeavour will come as no surprise to incumbent financial comparison search sites, they will without doubt be rattled and with good reason. Google itself will have to convince consumers and the car insurance providers themselves, why its comparison site should be their preferred parking spot.
Google's results are as competitive as incumbent comparison sites. It now provides quotes from around 120 car insurers, comparable to existing car insurance price comparison sites such as Confused.com and CompareTheMarket.com
We asked a sample of people to use Google's car insurance comparison service and also an existing competitor. It found Google's results to be as competitive as the incumbent comparison sites proving it a serious contender in the space.
Google differentiates its service in various ways. It believes trust and transparency are paramount and it will have a code of conduct for those insurers it covers. For example, it dislikes how some providers send marketing material to consumers without giving them an opt-out option.
Furthermore, Google's process requires consumers to actively stipulate requirements for their policy to ensure the most appropriate car insurance policies are shown in the results and not just the cheapest, as the cheapest quotes may have undesirable features e.g. a very high excess.
Google's visibility for car insurance-related searches in sponsored results goes from 0 per cent to 75 per cent overnight
Existing car insurance price comparison sites are likely to be concerned by Google's entry into this space for various reasons. Not only do they now have to compete with a credible new entrant, this particular one has some unique advantages, the main being that it can immediately gain visibility through search engine results pages it controls.
Our latest quarterly insurance sector report, which charts the most visible insurers online for home, travel and car insurance in July, found that GoCompare.com, Confused.com and MoneySupermarket.com were the three most visible car insurance advertisers achieving at 92 per cent, 83 per cent and 78 per cent share of visibility, respectively. Google had no presence.
Following on from Google's announcement, Greenlight researched further. The results, based on Google's first day's visibility (11 September 2012), show its visibility for car insurance-related searches in sponsored results has gone from 0 per cent to 75 per cent. This equates to Google's car insurance comparison service being visible for at least 500,000 relevant UK searches per month from this point forward.
Based on this, Google will almost certainly be the second-most visible car insurance comparator in paid results for the rest of September, and therein in the position thereafter, assuming its level of integration within search results remains, putting it ahead of some notable names.
''Whilst Google has given itself immense visibility, that is not to say it is not providing a great service, in particular our sample noted how quick the quotation process was - nicely in keeping with Google's traditional process of making speedy data delivery central to how it build products'', says Pouros.
Top 10 most visible Car Insurance Advertisers in Paid Media (July 2012)
| No. | Advertiser | Share of voice |
| 1 | gocompare.com | 92% |
| 2 | confused.com | 83% |
| 3 | moneysupermarket.com | 78% |
| 4 | tescobank.com | 74% |
| 5 | sainsburybank.co.uk | 72% |
| 6 | churchill.com | 71% |
| 7 | marksandspencer.com | 69% |
| 8 | directline.com | 67% |
| 9 | esure.com | 65% |
| 10 | comparethemarket.com | 64% |
Source: Greenlight (Insurance Sector Report: Issue 13)
| No. | Advertiser | Share of voice |
| 1 | gocompare.com | 88% |
| 2 | google.co.uk | 75% |
| 3 | directline.com | 65% |
| 4 | comparethemarket.com | 62% |
| 5 | churchill.com | 55% |
| 6 | tescobank.com | 48% |
| 7 | moneysupermarket.com | 36% |
| 8 | co-operativeinsurance.co.uk | 32% |
| 9 | confused.com | 31% |
| 10 | saga.co.uk | 26% |
Source: Greenlight
Questions over data collection
There may also be questions over the data Google might be collecting with this new service too – Greenlight did not find anything in Google's terms and conditions to preclude it from using it to improve its ad targeting of users across the network. This is not to say that this would be a bad thing as it would potentially improve a user's wider Google experience.
Only time will tell if consumers see value in this service, and to what degree it changes their research and buying behaviours. For the incumbent price comparison sites, Google's move would have come as no surprise and the next few weeks will be a period of intence data gathering to ascertain how this will impact their businesses in the short, medium and long term.
Anecdotally however, when Google entered the credit card market, it had absolutely zero impact on one of our credit card clients – so it is not a given that Google's latest move will be a disaster for the existing players as some have prematurely speculated.
The market has room for Google too, and it may just mean that everyone has to share it with just one more competitor.''
