IBM opens service management centre of excellence in Pune

Mumbai: IBM has opened its service management center of excellence in Pune, its first such centre in India, that will act as the regional hub for IBM Tivoli service management software and strategy.

The center, staffed with  IBM service management experts from around the world,  is designed to develop specialised focus and skills in high-value areas such as telecom, security, automation and asset management, IBM said in a release. 

The centre will provide infrastructure and resources for enablement and education; client engagement support to sales team and business partners; and facilities for proof of concept, demos and workshops.

''At India Software Lab, we encourage the blending of technology and domain expertise with industry relevance,'' said Ponani Gopalakrishnan, vice president, India Software Lab. ''Our centers of excellence are designed with the objective of spurring innovation initiatives in partnership with clients and business partners. This IBM service management center will bring together worldwide experts, product developers and business process consultants to promote service management excellence.''

IBM said the choice of Pune is because of its strategic location and collaborative potential with top engineering universities and institutes. The location would also help the center harness local presence of deep technical skills, IBM said.

''As Asia Pacific is one of the fastest growing markets for IBM Tivoli Service Management, we are responding strategically to this growing demand," said Pradeep Nair, director, software group, IBM India/South Asia.

IBM said it will also help to shape curricula at local universities and provide opportunities for students to develop the right skills to succeed with service management in their chosen fields. Local students will also be allowed to serve as interns at these centers.

The centre will leverage IBM's worldwide service management experience to offer certification and joint education programmes with local universities, access to industry models, best practices and proven methodologies.