Sparsh BPO launches facility in Dehradun

Mumbai: Sparsh BPO Services, the domestic BPO subsidiary of Intelenet Global Services Pvt Ltd has announced opening a delivery centre in Dehradun, Uttarakhand.

The new centre will service India's leading telecommunications services operator to provide customer support services in the east and west circles of UP  and Uttaranchal. The centre has an existing headcount of 1,200 agents making Sparsh one of the leading employers in Dehradun.

According to Susir Kumar, managing director and chief executive officer, Intelenet Global Services, in addition to expanding the company's footprint in North India, this centre will also strengthen its delivery capability in the telecom vertical.

''Dehradun offers good connectivity with the major cities in North and also provides a young talent pool qualified with several north Indian languages including English, Hindi, Punjabi, Dogri, Himachal, etc," says Radhika Balasubramanian, COO, Sparsh. "Our foray in the city will provide us access to a skilled workforce while providing employment opportunities to potential domestic candidates."

Consulting firm Ernst & Young says  the domestic BPO market, with a CAGR of 38 per cent, the market is projected to reach $6 billion by FY2012, with a maximum addressable opportunity of $16-$19 billion.

Intelenet was the first international BPO to venture into the domestic BPO sector with its acquisition of Sparsh in 2005. Sparsh currently has over 40 client relationships with leading multinationals across telecom, banking, insurance, consumer durables, retail, media, aviation and public sectors.

Intelenet is the leading domestic BPO that provides services in 15 languages with and has centres in Mumbai, Thane, Bangalore, Pune, Chennai, Mohali, Kolkata, Gurgaon and Delhi.