Cisco introduces new Unified Communications System

Mumbai: Cisco Systems, has introduced the 'Cisco Unified Communications System' in India, a new suite of voice, data and video products and applications. The system allows users to integrate their communications system with their IT infrastructure, streamlining business processes for the way effective businesses need to work today.

Based on the Cisco 'service-oriented network architecture' (SONA) announced in December 2005, the Cisco Unified Communications System is an open and extensible platform for real-time communications based on presence, mobility and the intelligent information network. By using the IT data network as the service delivery platform, the system helps workers to reach the right resource the first time by delivering presence and preference information to an organization's employees.

"The Cisco Unified Communications System is the first true second-generation internet protocol communications system that provides a total communications environment by seamlessly integrating voice, video and data collaboration in one system. It is also the first new Cisco system to fully support the Cisco service-oriented network architecture announced in December 2005," said Ranajoy Punja, vice president, marketing, Cisco Systems India and SAARC.

"Cisco SONA extends the power of the network to optimises applications, processes and resources to deliver greater business benefits to enterprises. By building on Cisco SONA, Cisco Unified Communications leverages network intelligence to greatly simplify the day-to-day challenges of collaboration with colleagues."

The Cisco Unified Communications System is based on Cisco's industry-leading IP communications portfolio including Cisco CallManager, Cisco Unity, Cisco MeetingPlace,  Cisco IP Contact Centre and now includes additional innovative products, applications, features and capabilities. New to the Cisco Unified Communications system are Cisco Unified Personal Communicator, Cisco Unified Presence Server and Customer Interaction Analyzer. Current customers will be able to upgrade their existing systems to take advantage of the new capabilities.

In conjunction with leading wireless handset suppliers such as Nokia and RIM, Cisco will soon bring to market single and dual mode Smartphone solutions which drive enhanced productivity of mobile enterprise employees both inside and outside the office. These single device products allow users to reduce the communications complexity and help companies manage costs without losing the productivity.