Concerto's new Mega Dialer for Call Centres

Mumbai: Concerto Software now offers 'mega dialer' capabilities to Indian contact centres to enable call centre companies to consolidate the management of several thousand seats and multiple diallers from a single, secure server, bringing cohesion to geographically dispersed branches and agents.

Concerto's mega dialer allows users maximum flexibility to exercise the exact level of control that fits their needs. Combined with scalability, secure and centralised list management, decentralised dialling and logging, and an approved interface for India's PSTN, it enables Indian contact centres to reduce administrative costs, increase revenue opportunities and optimise the productivity of every campaign.

"We believe Mega Dialer will serve as the key differentiator for companies today as their businesses continue to evolve," says Concerto Software's vice president for Asia-Pacific and West Asia Pramod Ratwani.

Headquartered in Westford, Massachusetts, USA, Concerto Software Inc is a provider of contact centre solutions that help companies better manage customer interactions via voice, email, web and fax, with operations across the Americas, Europe and Asia Pacific. With a singular focus on the contact centre, Concerto''s strengths include financial stability, talented people, innovative technology and more than 30 years of industry expertise.

According to industry analyst and market research firm Frost & Sullivan, Concerto Software holds more than 82 per cent of the outbound contact centre market in India. The recent ranking of service bureaus by Nasscom shows that eight out of the top 10 service bureaus in India use Concerto Software solutions.