Infosys Technologies certified for TL9000 for telecom services

Bangalore: Infosys Technologies has announced that its telecom practice has been awarded the TL9000 certification by BVQI (Bureau Veritas Quality International).

The Communication and Product Services practice (CAPS), which provides services to corporations in the telecom industry, has been honoured with this certification. The TL9000 certification, a telecom industry-specific quality standard, is the culmination of a 12-month process of developing internal processes according to the TL9000 standards.

Says Infosys head (communications and product services) Y Parameswar "We believe that pursuit of excellence is one of the most critical components for competitive success in the global market. This certification, normally given to a telecom company, is a testimony to the expertise a software company like Infosys can bring to global clients. It is an honour and encourages us to strive harder for constantly excelling in quality standards and processes."

Conformance to industry standards such as TL9000 further assures Infosys' telecom clients of the quality processes and methodologies followed by the company. For the clients, this means lower total cost of ownership through shared goals on schedule adherence, zero defects, on-time service and improved productivity.

Says BVQI senior lead assessor Jim Harrison: "We are very impressed with the knowledge and expertise demonstrated by Infosys. The company has demonstrated its commitment to maintaining uniformity in processes across the organisation. Infosys is one of the few software companies in the world to have standards which telecom companies aspire for, and TL9000 can be a strong differentiator for Infosys in the telecom field."

Harrison says a unique feature of Infosys processes is the absence of even a single instance of non-conformance. "Infosys is no doubt a world-class organisation. Knowledge of the people and systems are very high, there is a commonality across the board and processes are stable and predictable."

Infosys has been a pioneer in setting up quality processes compliant with global benchmarks. In the recent past, Infosys became the first Indian software company to be certified at CMM Integrated (CMMI) Level 5, for its offshore and onsite operations.

The TL 9000, a registered trademark of the QUEST (Quality Excellence for Suppliers of Telecommunications) forum aims at continually improving the telecom industry performance by promoting a harmonised global set of quality system standards and models for the telecom industry. The purpose of TL 9000 is to define the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance of products and services.

Included in TL 9000 is performance and cost-based metrics that measure reliability and quality performance of the products and services. Infosys has been certified by BVQI, an independent certification body for third party management system certification.