BT to provide Microsoft with global call routing solution
By Our Corporate Bureau | 27 Jan 2006
The contract stipulates an 18-month deployment schedule across 77 Microsoft call centres around the world, with potential to expand to over a hundred centres. The OneCall solution will enable Microsoft's call centres world-wide to be centrally managed for call routing, for better customer service and better use of call centre agents. The call centres support customer service and support, sales and marketing.
Micropsoft's choice of BT was based on the telecom providers experience of contact centre technologies and ability to manage a project with global scope.
British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group (revenues as on March 31, 2005: was £18,623 million and pre tax profits of £2,354 million) and encompasses virtually all businesses and assets of the BT Group. BT's communications solutions and services are in operation in around 160 countries and its principal activities include networked IT services, local, national