Staffware to invest $3 million in India by 2005 for outsourcing

Mumbai: In line with its intentions to make India its outsourcing and client-servicing hub in the Asia-Pacific (APAC) region, Staffware Plc, an international business process management (BPM) solutions provider, is planning to invest around $3 million in India in the next two years.

The BPM solutions provider, which has recently launched its India operations, will make the investments to improve its research and development infrastructure and expand its presence in the country, apart from that in resource building processes, which include recruitment, customer service and training.

Staffware country manager (India) Paul Maguire says the BPM sector in India has grown in leaps and bounds during the last one-and-a-half years and is the most sought-after IT destination in the APAC region.

"Though we have launched our India operations, a strong positioning and infrastructure are needed to tap the growing potential of the country," says Maguire "Proximity to client locations will help in improving customer relationships. This will also help in reducing time for client visits and servicing our customers. We are also planning to heavily outsource from the subcontinent."

Some part of the investments will also be earmarked for marketing, including sales and advertising, he says. "Staffware will focus on the utility, financial services and governmental sectors in the country, and will also opt for other emerging markets in the APAC region, like China and Japan."