Tata Teleservices plans to compensate subscribers for poor service
04 Mar 2010
Tata Teleservices (TTSL), the country's fifth largest telecom operator has set the cat among the pigeons by adopting a 'Customer Service Charter' to compensate its customers for poor service.
The move is expected to send its rivals scurrying for cover as customer satisfaction has, so far, been alien to telecom providers in the country. It would, however, be a boon to long-suffering subscribers, as other telecom service providers will have no option but to follow suit, or risk losing business.
After introducing the per-second billing for mobile calls, which sent mobile call prices southward, Tata Teleservices has now come up a plan to compensate subscribers of Tata Indicom services in case of service deficiencies.
The Customer Service Charter announcement was made yesterday to commemorate the 171st birth anniversary of Tata Group Founder, Sir Jamsetji Nusserwanji Tata.
Under the charter, Tata Teleservices guarantees Tata Indicom customers pre-determined levels of service and support and includes 'compensation clauses' to pay back if the set service levels are not met.
This initiative will be immediately available to Tata Indicom customers across all 20 telecom circles that the company operates in.